Step 1: Contact Us

To get in touch with One Honey Boutique or seek assistance, please use our Contact Form. For a swift and efficient response, ensure all required fields are completed accurately.

Step 2: Stock Confirmation and Order Approval

After receiving your inquiry, we will check stock availability for your event. If the item is available, we will approve your order and send you an order confirmation, so you can proceed to checkout.

Step 3: Place Your Order

With your order approved, visit our website to place your order. During checkout, include your Event Name/Date in the notes section to ensure your purchase is registered for your event.

Step 4: Confirmation and Registration

Once your order is placed, you will receive a Tax Invoice and Email Confirmation. We will also complete your Dress Registration to reserve the item specifically for your event.

Step 5: Register an Account

We recommend creating an account on our website. This will allow you to easily track your orders and stay updated on delivery timelines.

Step 6: Tracking and Delivery

When your order is ready for dispatch, we will email you the tracking information. Use this to monitor your shipment and plan for its arrival.

All orders are sent with signature on delivery whenever possible. However, couriers may override this and use Authority to Leave (ATL) if they determine the delivery address has a secure location.

What is Authority to Leave (ATL)?
Authority to Leave (ATL) allows couriers to leave your parcel at a secure location without requiring a signature. While this option offers convenience, it comes with risks. If ATL is selected by the customer or courier, One Honey cannot be held responsible for lost or missing parcels.

For the most secure delivery, we recommend using a PO Box or Parcel Locker. These options ensure your parcel is stored safely until you are able to collect it.

Our website serves as a catalog, offering a mix of ready-to-ship items and made-to-order products. Each product page provides specific details about availability, production lead times, and shipping options.

For selected items, we also offer a rush order service, allowing you to expedite production and delivery.

For remote areas, such as far North QLD, Western Australia (WA), and the Northern Territory (NT), delivery may take slightly longer than the quoted timeframes.

Order processing begins only after approval and security verification. Timeframes are quoted in business days and vary based on the product. Refer to the product page for specific lead times.

Once your order is dispatched, you’ll receive a tracking number via email. You can use the following tools to track your parcel:

• Australia Post Tracking Tool: Track Your Parcel
• Australia Post App: Download Here
• Parcel Locker Services: Find a Locker
• DHL Tracking Tool: Track Here

What happens after my order is dispatched?
You will receive an email with your tracking information once your parcel has been shipped. This allows you to monitor its journey and plan for its arrival.

Important Note:
Please ensure your shipping address is accurate and secure. If using Authority to Leave (ATL), One Honey Boutique cannot be held responsible for lost parcels. For the safest delivery, consider using a Parcel Locker or selecting a delivery option requiring a signature.

For additional updates on your order status, log into your One Honey Account.

One Honey operates warehouses in China, the USA, and Australia. These strategically located facilities allow us to efficiently manage inventory and streamline shipping, ensuring faster delivery to our customers around the world.

In some cases, your order may ship directly from the designer's warehouse. This ensures quicker delivery times but may mean the package does not include One Honey branded packaging. Rest assured, the quality and authenticity of your purchase are always guaranteed.

If a parcel is returned or refused, you will remain responsible for all shipping costs. Additional fees may apply for re-shipping.

Orders are shipped via Australia Post, but other couriers may be assigned for certain areas.

Orders are shipped via Australia Post, or DHL Express but other couriers may be assigned for certain areas.

No, we do not ship to PO boxes or APO addresses for international orders.

We currently deliver to the following countries:

• New Zealand
• United States of America
• Canada
• United Kingdom

If your country is not listed, contact us via our Contact Form to confirm delivery availability. Please note: Some destinations may have shipping restrictions.

Duties and taxes are not included in the product price. These charges are determined by your country’s customs regulations and may apply to your order based on its value and other factors.

Most orders shipped to the United States valued under $800 USD are typically exempt from duties and taxes. For orders exceeding this amount, duties and taxes may apply at the time of import, as determined by U.S. Customs regulations. Please note that import thresholds and policies can change, so we recommend checking the latest guidelines with U.S. Customs and Border Protection (CBP) before placing your order.

You can use an online Duties and Taxes Calculator to estimate additional costs for your order based on your destination country. This tool offers accurate, country-specific estimates to help you plan for any potential fees.

Important: The information provided here is general and intended as a guide only. We strongly recommend reviewing your local government’s customs policies to ensure you have the most accurate and up-to-date details before placing an order. Actual duties and taxes are determined by your country’s customs authorities and may vary from the estimates provided.

If you reject your parcel due to duties and taxes:

• You will still be responsible for all shipping costs (including return shipping).
• Customs authorities may still require you to pay duties and taxes, even if the parcel is returned.
  These fees are set and enforced by your country’s customs authorities and cannot be waived or refunded by One Honey.

We’re here to assist you with any questions or concerns about your order.

You can easily reach us by:

• Clicking Live Chat (available when we’re online) for real-time assistance.
• Using our Contact Form to send an email inquiry anytime.

Your satisfaction is our priority, and we’ll respond to your inquiry as quickly as possible.