Contact Us

We're committed to assisting you promptly and effectively with your inquiries.

As our support team manages a high volume of inquiries, we've optimized our communication process to focus on written correspondence. We're currently unable to provide phone customer service, but we've made it easy for you to connect with us via our contact form below.

Before reaching out, we encourage you to explore our FAQ and Size Guide pages, located in the footer of our website, these resources often contain solutions to commonly asked questions.

Our website functions as a comprehensive catalog, showcasing items available in different categories: those in stock, made-to-order, and available for pre-order. Please note that availability may vary based on style, size, and event date. Please be aware that the inventory displayed on our website might not always accurately reflect our current stock levels. Therefore, all orders are manually verified to ensure accuracy and availability.

To ensure a seamless shopping experience, we recommend checking stock availability with us before placing your online order. All online orders require approval from our team. We'll thoroughly review our Dress Register and relevant stock to facilitate your checkout and payment.

Our dedicated team strives to respond to all emails within 24 to 48 hours during our regular business days (Tuesday to Friday). While we aim to maintain this response time, please understand that during busy periods and public holidays, response times might be slightly extended. We advise checking both your spam and inbox folders to avoid missing our reply.

For an in-person experience, we extend an invitation to visit our Gold Coast Prom & Formal Dress Showroom.

For style inspiration, discover the latest trends and pre-releases on our TikTok and Instagram @onehoney.

We value your interest in One Honey.

Your satisfaction is our priority, and we're dedicated to helping you find the perfect dress for your special occasion!